Debt Collector Kaikohi Nama

Debt collectors help businesses and individuals collect overdue payments for goods or services.

Debt collectors may do some or all of the following:

  • contact people by phone or letter to inform them of unpaid accounts
  • advise people on how to pay overdue accounts
  • arrange for legal action to be taken on unpaid accounts
  • organise the repossession of goods to settle unpaid bills
  • keep records and prepare statements and legal documents.

Physical Requirements

Repossession agents need to be physically fit and able to lift heavy objects.

Useful Experience

Useful experience for debt collectors includes:

  • work as a law clerk or clerk of courts
  • call centre work
  • customer service work
  • police work
  • credit control work
  • work in a financial environment such as a bank or insurance company.

Personal Qualities

Debt collectors need to be:

  • polite, tactful and honest
  • persuasive, persistent and firm when dealing with people
  • able to work well under pressure
  • able to keep calm when communicating with people who are angry or upset
  • able to relate well to people from a variety of backgrounds
  • good with numbers
  • good at written communications
  • organised and motivated
  • good at making decisions
  • confident using computers.

Useful Experience

Useful experience for debt collectors includes:

  • work as a law clerk or clerk of courts
  • call centre work
  • customer service work
  • police work
  • credit control work
  • work in a financial environment such as a bank or insurance company.

Subject Recommendations

NCEA Level 2 is recommended for entering the National Certificate in Contact Centre Operations. Useful subjects include English, legal studies, maths and accounting.

Debt Collectors can earn around $44K-$55K per year per year.

Many debt collectors start out by working at contact centres as collection officers.

They can also move into other finance industry roles, such as account manager, credit controller, accounts receivable or payable officer and personal banker.

Debt Collector

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